Frequently Asked Questions

Frequently Asked Questions

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If your question is not covered by the list below you can reach the team at customerservice@tabithajameskraan.co.uk and we will respond as quickly as possible.

Alternatively, you can speak to a member of the Tabitha JK team directly by calling our local rate number: 0845 269 8312 (10am to 5pm, Tuesday to Friday).
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We ship to Europe, North America and Australasia only. The shipping charges are automatically calculated during the checkout process according to weight and zone to which we are shipping. We make no profit from this like some companies do.

Please make sure you provide a shipping address where someone will be present during the day as sometimes the products are sent recorded delivery and will need to be signed for.
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We accept Visa, Mastercard, Maestro, Paypal, Switch, Solo and Visa Electron.
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There are lots of easy ways to search for products on Tabitha JK. Firstly, you can text search any product or product attribute by typing it into the Search box on the top left hand side of the site. You can also browse our inventory via the categories listed along the shop page.

To refine your search, you can select from the sub-categories listed once you are in each category page.
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Purchasing products on Tabitha JK is easy. Shop by browsing through our products. Click on a product name or image to navigate to the individual product page. Enter the quantity you require and click on ‘Add to Card’. From there you will be taken through the checkout process.
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You can call our Customer Service line on 0845 269 8312 (10am to 5pm, Tuesday to Friday) and one of our team members will make the purchase for you.

If you have any questions about anything on the site please do ask, as our customer service team are beauty experts too.
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All credit card transactions on Tabitha JK are paid through Stripe, a secure online payment gateway, which automatically encrypts all sensitive information. Stipe uses a 128 bit SSL encryption (the highest available commercially), which encrypts and protects any data sent over the Internet, as well as advanced fraud protection technology to safeguard your online identity. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.
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We do not store credit card details nor do we share customer details with any 3rd parties. The personal info we ask you to provide helps us make sure your delivery arrives as swiftly and efficiently as possible. It also helps to give context to any product reviews you leave, making them more useful to fellow Tabitha JK users. View our privacy policy here.
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You will receive a confirmation email once your order is successfully processed. You will also receive an email alert to tell you when your order has been shipped. If you do not receive this within 48 hours, please double check it hasn’t gone to your junk folder and then call our customer service team on 0845 269 8312 (10am to 5pm, Tuesday to Friday).
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Once you have logged into Tabitha JK, you can track orders by clicking on ‘My Account’ on the top left of your screen and selecting ‘My orders’. You can view your purchases to date and the status of each order. If you still have any questions about an order, call our Customer Care team on 0845 269 8312 (10am to 5pm, Tuesday to Friday).
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If you have forgotten your password, click on the ‘Sign in’ button in the upper left-hand corner of the screen, click ‘Forgotten your password’ under the sign in box and follow directions.
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